Returns & Exchanges

At GROZ, we stand behind the quality of our products and offer a hassle-free 30-day return policy to ensure you are completely satisfied with your purchase. If your item isn't the perfect fit, we are here to help you find a solution or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your GROZ account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.